Refund Policy

 

Refund, Replacement & Guarantee Policy

Refund Policy

As all plants and curated plant sets are living products, all purchases are strictly non-refundable and non-exchangeable.

However, we are committed to ensuring every order arrives in excellent condition and provide a guarantee for plants and pots as outlined below.


Upon Receiving Your Order

Please inspect your order immediately upon delivery.

If your plant or pot arrives damaged, missing, or in unsatisfactory condition, kindly contact us within 24 hours of receiving your order by emailing info@plantaelover.com with:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the packaging (if applicable)

Failure to provide sufficient photo evidence may result in the claim being rejected.


21-Day Plant Care Guarantee

Every plant purchased from PlantaeLover is backed by our 21-Day Plant Care Guarantee, allowing you to shop with confidence and peace of mind.

If your plant does not survive within 21 days from the date of delivery, you may submit a claim by emailing info@plantaelover.com with:

  • Your order number
  • Clear photo evidence of the plant’s condition

Once approved, store credit will be issued for the value of the affected plant.

Plant Guarantee Period

  • Plants: 21 Days from delivery date

Pot Guarantee Period

  • Pots: 7 Days from delivery date


Eligibility

Plants

Replacement or store credit may be approved if:

  • The plant has died completely (100%), or
  • More than 80% of the plant is damaged or unsalvageable.

Pots

Replacement or store credit may be approved only if:

  • The pot arrives with significant structural damage such as cracks, breakage, or severe defects.

Minor cosmetic imperfections, colour variations, texture differences, or handmade characteristics are not considered defects.


What Voids the Guarantee

The guarantee will be void if any of the following occur within the first 21 days:

  • Repotting the plant
  • Changing the original soil or growing medium
  • Applying fertiliser, pesticides, or plant treatments
  • Excessive watering or neglect
  • Physical damage caused by handling, pets, weather, or accidents
  • Failure to follow basic plant care instructions


Replacement Method

All approved claims will be compensated in the form of store credit only.

Store credit may be used to:

  • Reorder the same plant, or
  • Purchase a different plant or product from our website

Cash refunds will not be provided.


One-Time Replacement Policy

Approved replacements or store credits are provided once per original order only.

Any replacement order or plant purchased using store credit will not be covered under a new guarantee period and will not be eligible for further replacement claims.


We are dedicated to supporting your plant journey and will always do our best to help you succeed with your plants.